FAQ

How do I know you are not scammers?

We are an official reseller of such famous labs like Kalpa Pharmaceuticals and Balkan Pharmaceuticals,. You can check that on the official labs web sites: Kalpa Pharmaceuticals.com, Balkan Pharmaceuticals.com. When checking please try to input " Supps.to "with and without "www".
Check our reviews and our ratings from real customers on musclegurus.com.

How do I place an order?

 

  1. Register on our site by filling the form from this link: http://www.supps.to/join/ (make sure you use a valid email address as you will need it for getting updates from us). Make sure you register only once as creating many accounts on the same site may create confusions.

  2. Surf the site, choose the products you need and add them to basket by clicking on "Buy Now", you will have to choose the amount of the ordered product, if you need more products to order then click on "Continue Shopping", if the basket contains all you need click on "Checkout"

  3. Read ll the 3 conditions you see and mark them if you agree, then click "Continue".

  4. Fill your SHIPPING ADDRESS in the appeared form, I repeat, this is the shipping address, so the address your goods will be shipped to and it doesn't have anything with your billing address (the address used for your payment), they may be the same or different.

  5. Your order info will be displayed, please check if everything is correct and click "Continue", from this moment your order is in our system and you can pay for it right after placing it or 2 weeks later. If you don;t pay for it in more than 2 weeks, it will be deleted.

  6. To pay for the order click on "Payment information" in your order history, this link is displayed near to your order, on the right.

 

How do I edit my order after it has been placed?

You have the posibility to edit your order in case you haven't submitted the payment yet. If you want to edit your order, please log into your account, find order ID, then click on "Edit Order". If you have already paid for your order, and it hasn't been yet shipped out, you should create a ticket and ask customer support to make the needed changes. In order to provide you with qualitative assistance, please always specify the issue and the order ID when referring to the customer service support.

Do you have a minimum order amount?

No, we don't. We are mainly concentrated on large orders but we won't deny if you'd like to place an order to try us so if your order is small.

What payment methods do you accept?

We accept many types of payment, please contact us and we will offer you the best payment method.

Is ordering from you secure, where is my info stored?

We are almost 8 years in this business so we know what is security. Our database is located on 4 encrypted servers in different locations and is being moved from time to time, so you may not worry about this. We haven't ever had any customer who had problems with law enforcement because of us.

I placed a large order, can I get a discount?

Yes of course you can. After placing your large order contact the customer support team and discuss the discount particularly.

Copyright © 2013 KalpaSale.com


FAQ | Supps.to