- How can I be sure I will get my order?
- What shipping method do you use?
- What is the delivery time?
- Is a signature required for shipping?
- Is the packing discreet, what materials do you use?
- Do you ship to P.O. Boxes and APOs?
- My order is Semi-Shipped, what does this mean?
- Where can I find my tracking number?
- My package is late, what should I do?
- What should I do if my package is damaged?
- What if the package is seized or I do not receive my order?
How can I be sure I will get my order?
The delivery is guaranteed, read our terms and conditions. We are a well-known, reputable company and we are compensating any loss related to shipping, I mean we will reship if the package is late more than 40 days, if it is sized by customs or damaged, so you shouldn't worry about this.
What shipping method do you use?
The orders are being shipped out with Registered Airmail (requires signature on arrival, offers tracking number)
What is the delivery time?
We will ship your goods in maximum 1-5 business days (from monday to friday) after the date we received the payment and it will take from 7 to 21 days till the package hits your place, it depends on the ordered products and source location.
Is a signature required for shipping?
The orders are being shipped out with Registered Airmail, these orders may be tracked while in transit to the destination. In order to ensure maximum safety, a signature is required upon delivery.
Is the packing discreet, what materials do you use?
Believe us it is as discreet as possible and from security reasons we can't tell you what materials we are using, but believe us the materials we use are more than enough to make your goods arriving.
Do you ship to P.O. Boxes and APOs?
Yes, we do ship to PO Box and APO addresses, just please leave the shipping info in the comment line of each order to ensure delivery success, but it depends also on where your APO is located.
My order is Semi-Shipped, what does this mean?
It means that your order will be shipped in more than one package and the rest of it is being processed and should be shipped in maximum 5 business days after the first one. Dividing orders in packages depends on the ordered products and order amounts.
Where can I find my tracking number?
From security reasons the tracking number is displayed in your order history (My orders) but not sooner than the given expected date of arrival. In some particular cases we can provide them, you should discuss this in tickets with customer support team.
My package is late, what should I do?
First of all you shouldn't get worried about this, as stated previously, our shipping is guaranteed so you will get your order in any case.Please remember that the mail system is not our ownership so we can't influence it. It's not common for us but there are delays from time to time and we can't prevent this, so when you make an order, please take in consideration that it may be a few days late and please count 15 days over the given expected date and only then create a ticket and ask us what happened.
What should I do if my package is damaged?
First of all don't hurry up to throw everything away. Keep it and take close pictures of the packing, postal labels, envelope and then of the damaged contents. Then contact us and we will give you the email to send the pictures to. Be sure any damage will be compensated.
What if the package is seized or I do not receive my order?
An order may not be delivered to the destination in case it has been seized at customs or lost in the mail. If the order has been seized, please contact us to be able to investigate the case and reship the order. In case you haven’t received your order within the allocatted time frame, please feel free to inform us with an e-mail and we will do our best to investigate the case and reship your order at no charge. If 24 days past and you did not get neither letter nor order please
update us by writing a ticket with order/package and we will reship if
this is true.
We are also not reshipping to the following locations: Australia, Canada, New Zeeland, Singapore, South Coreea